FAQ's

You can reach our customer support team anytime at CustomerSupport@Ohmex.Store.

At Ohmex, we take customer satisfaction personally, we are always here to help.

We usually resolve support requests within 12 hours, but we’re working to bring that time down in the near future!

We currently accept major credit and debit cards, including Visa, Mastercard, Amex, American Express, Discover, and JCB, as well as Apple Pay, Google Pay, and Diners Club.

PayPal is coming soon, and we're also looking into adding more ways to pay to keep things simple for you!

Yes, all of our products are fully certified to international standards, including FCC, CE, and RoHS.

Indeed they do!

Our wireless chargers support all phones that have wireless charging capabilities.

As of now our three in one wireless chargers will be able to support all devices that have wireless charging capabilities.

We offer free shipping on all orders because we think you deserve it. Orders typically arrive within 7 to 14 days, so you can expect your package soon.

Delivery times depend on your location.
Orders are usually delivered within 7–14 business days.

Yes! We use dedicated shipping lines that comply with international regulations for lithium-ion batteries, so your powerbanks and chargers arrive safely.

Yes! We currently ship to the following countries, with more coming soon:

North America
United States, Canada, Mexico

South America
Argentina, Brazil, Colombia

Europe
Austria, Belgium, France, Germany, Ireland, Luxembourg, Netherlands, Cyprus, Greece, Italy, Malta, Portugal, Spain, Denmark, Sweden, Estonia, Finland, Latvia, Lithuania, Bulgaria, Croatia, Czechia, Hungary, Poland, Romania, Slovenia, Slovakia, Norway, Switzerland, Iceland, Monaco, United Kingdom

Asia
Saudi Arabia, United Arab Emirates, Bahrain, Bangladesh, Brunei, China, Hong Kong SAR, India, Indonesia, Japan, Kuwait, Lebanon, Malaysia, Oman, Pakistan, Philippines, Qatar, Russia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Türkiye, Ukraine, Vietnam

Africa
Egypt, Kenya, Morocco, South Africa

Oceania
Australia, New Zealand

Tracking links are available within 3 days of placing your order. You’ll receive an email update once it’s ready.

Our return policy allows requests within 14 days for defective, damaged, or incorrect items. We’re also working on adding more flexible return options.

Please see our full Returns Policy for more details.

You can submit Return Requests within the first 14 days after the arrival of your shipment.

You can submit a Return Request by contacting us at CustomerSupport@Ohmex.Store.

Please check out the Returns Policy page for more information on what details you will need for the request.

When submitting a return, please use Return Request in the subject line, explain whether the item is defective, damaged, or incorrect, attach photos or videos as evidence, and include your order number for faster processing.

Once we receive all the required information, we typically review return requests within 12–24 hours. In some cases, we may need additional photos, videos, or details from you, which could extend the review time.

Once your Return Request is accepted, we guarantee a full refund.

You can choose to get refunded to your original payment method or you can opt to go for store credit instead!

Refunds to bank accounts usually take 7–12 business days to appear, the best part is that you get to keep the product!